MetalCandyStore is taking a short break
Reviews
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Emma on Feb 8, 2023
5 out of 5 starsThis was amazing and the best gift for my mate who is a coffee snob!
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nerys77 on Jan 8, 2023
5 out of 5 starsMy daughter was so excited when the elves left a magic bell on Christmas Eve. Gorgeous colour ribbon and the personalisation was so clear. Thank you for a beautiful item
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Anisha on Dec 9, 2022
5 out of 5 starsIt’s more beautiful than it looked on Etsy, it is going to make the best first Christmas gift for my niece.
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Ann-marie on Dec 7, 2022
5 out of 5 starsLovely! A very solid spoon with well made letter engraving.
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sharon on Nov 29, 2022
5 out of 5 starsReally love this item, super cute and can’t wait to use. Fast delivery too!
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My Story - A Tale of Two Shops
Shop members
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Heather
Owner, Creator, Dispatcher, Photographer
Hi! I'm Heather the owner of Metal Candy. I am mum to two beautiful girls and am passionate about bring motivation and self belief to women. I absolutely love to try new things and am well known for pretty much always having a camera in my hand!
Shop policies
Originally established in January 2014 as The Silver Birdcase I began my Etsy journey whilst I was on Maternity leave during a bit of a 'now or never' time in my life. I took the plunge and haven't looked back since!
My shop has grown and changed since it was first launched which reflects my journey which is why I relaunched as Metal Candy in 2021.
I am now proud to say all the items in my shop are a reflection of me and the things I love and believe in. Being positive and motivating women to believe in themselves is the biggest message I want to pass on and share.
If you have any questions please don't hesitate to contact me through the 'Etsy Conversations', via email or my instagram page. I am more than willing to answer any questions, give you some ideas or even just to say hello!
Heather x
Accepted payment methods
Returns & exchanges
Cancellations
Payment
I will not commence any orders until payment has been made and cleared. All Personalised orders are non refundable unless there has been a mistake made on my part.
At the moment I work on a 5-7 day lead time.
Shipping
** Please make sure your PERSONALISATION and ADDRESS are correct BEFORE completing your order.
** Items in my shop are a mix of ready made and made to order. Processing time will be different so please check before you buy. The 'Made To Order' items are clearly marked and may take 5-7 days to despatch.
** I have 2 children and work another job Mon+Tues (and some weekends) so I may not respond to messages immediately or process orders recieved on these days as quickly.
** All items are sent Standard 1st class via Royal Mail uneless otherwise stated. The price quoted does NOT include tracking or insurance. If you wish to upgrade the postage there should be additional options during checkout. If Etsy over charges on postage I will send a refund of the over payment.
It is very rare that a parcel will go missing, however if you are concerned that your order has been lost in the post PLEASE contact me ASAP. I always keep proof of postage so if any items have been lost I only have a limitied amount of time to claim these costs back. Replacements will be sent as soon as possible.
Additional policies and FAQs
If you would prefer a spoon to be made with out being coloured in please let me know.
** PLEASE remember SILVER TARNISHES. If the silver plated cutlery / jewellery is not used or cleaned then it will tarnish. This should be easily removed with a silver polishing cloth (I recommend Goddards available from most supermarkets).
** Almost all the spoons have a polished finish. If you would like a more modern 'Matte' finish please let me know I will do this for you.
** Each cutlery item listed is a genuine antique which has had a previous life and has some degree of wear and tear.
** As I hand stamp each letter into the pieces, please bear in mind this means not every letter will be evenly spaced, straight or lined up perfectly. That is the charm of a handmade item and is what makes it truly one of a kind :) I will NOT ACCEPT this as reason for a refund / return.
** Caring for your Item - Vintage silverware is not meant for the dishwasher. Good old fashioned soap and water is how I care for my pieces and a little polish up now and again with a soft polishing cloth will do the trick.
Privacy
This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through my etsy shop. This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy.
Information I Collect
To fulfil your order, you must provide me with certain information (which you authorised Etsy or PayPal to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom personalised order, for example), if you contact me directly or leave personalisation instructions via the checkout process.
Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:
* as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
* if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
* as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.
Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
* Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
* Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
* Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. I also retain any details of orders for my yearly tax return which is completed for HMRC. Any printed information for my tax return is locked away and destroyed after 7 years, and any information regarding your order I can access though my devices is locked with a password. I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 7 years.
Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
* Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
* Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
* Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
* Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact Me
For purposes of EU data protection law, I, Heather Hawker, am the data controller of your personal information. If you have any questions or concerns, you may contact me at thesilverbirdcage [!at] gmail.com or directly thought my Etsy shop.
More information
Frequently asked questions
Can I Stamp On Both Sides?
Impressions into the metal are made with a stamp and a hammer. This means the metal is displace (mostly backwards) and not removed like with engraving. Therefor double sided stamping on spoons would flatten out the spoon bowl so is not possible.
Double sided stamping on keyrings is possible but the impressions will show through to the other side so I am personally not a fan of it. The only piece I make where this isn't a problem is the bottle opener keyrings which are very thick.
Custom and personalised orders
Personalised items are currently charged at the same price as my ready to post items.
This may sometimes vary depending on the amount of stamping and time needed on one piece or the cost of the raw materials.